Deliveries & Returns

  • If you change your mind or are not happy with your purchases. You are entitled to a cooling off period of 7 days after purchasing any products from us when you received your order.
  • Returning product must be unused and in the same condition that you received it. Including all the tags,manuals, instructions, original box and packaging.
  • Returns are not allowed after 14 days ( start on the day you receive the order)
  • Several types of goods are exempt from being returned. Such as Dog pant and Hygiene products.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 30 days.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


To return your product, you should post your product to: PET PALACE ONLINE DEPARTMENT 177 PARNELL STREET, DUBLIN1, Dublin, D1, Ireland

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Faulty goods

If the goods are faulty or damaged when you receive them, you must let us know by email within 24 hours with pictures. We will then arrange to either a return or replacement.

    Your Cart
    Your cart is emptyReturn to Shop

    COOKIE & GDPR: we use Cookies to personalise content and ads, also to provide social media features and to analyse traffic on our website. For more information about Cookies - Click Here. By clicking "Got It" you agree to our use of Cookies.